Miss Genna Attridge Miss Emma Sayers (Ambulance driver)
Genna and Emma work behind the scenes caring for the in-patients and helping the nurses with general cleaning duties. In addition Emma has responsibility for driving the ambulance around the branch surgeries on a daily basis.
Instrument preparation
Miss Vicky Riseborough
Vicky has a vital role helping behind the scenes with instrument preparation and maintenance, and knows her way around the total hip replacement kit as well as the surgeons! Vicky also continues to help out behind reception at Fakenham.
Receptionists
Our support staff in reception, the office and pharmacy are very important to ensure the smooth running of the practice and compliment the clinical side. They are generally the first point of contact for you with The Grove and they work hard to ensure that you are welcomed to the surgeries and deal with any queries you may have.
Fakenham Mrs Susan Harrison (senior receptionist) Mrs Eve Downes (with additional responsibility for stock control) Mrs Trudy Gravelling (reception and office) Miss Vicky Riseborough (with additional responsibility for instrument preparation) Miss Felicity Hadfield Mrs Susan Jones
Swaffham Miss Julie Clark (receptionist) Miss Rebecca Billman (receptionist) Mrs Georgie Cheesmur (senior veterinary nurse)
Due to the large number of claim forms that require processing for our clients, we have a formal system and an administrator to deal with them. See our information sheet “Pet insurance & claiming vet fees”.
Practice administrator
Mrs Tracey Francis is our Practice Administrator who oversees the daily running of the office and accounts department. Tracy holds the "long service record" having worked in the practice for 17 years.
Orthopaedic referral secretary
Mrs Charlotte Twite is responsible for administering the busy orthopaedic referral practice and typing the many letters generated everyday by the surgeons Gordon Brown and Simon Gilbert, to update referring veterinary surgeons from practices all over East Anglia on cases that have been sent for specialized treatment.
Click on the links below to find out more about our staff
Fakenham
Swaffham
