About The Grove Veterinary Group
Our practice caters for domestic pets and we also run a small animal orthopaedic and spinal referral centre.
The practice has branches in Swaffham and East Dereham with the main surgery located at Grove House in Fakenham. All 3 surgeries have operating, laboratory, X ray and day hospitalisation facilities, although certain more complex cases are transferred for treatment to Fakenham. All surgeries are fully computerised and the branches are linked so up to date records are available at any of the three surgeries.
Saturday: 9.00am-11.00am (Fakenham)
We are committed to providing excellent value for money and a transparent pricing policy for all our services. Detailed itemised invoices are provided at all times and we encourage clients to discuss potential costs before investigations or treatment are started.
Fees are charged as work is done. Follow-up appointments are charged on the same basis. Payment is required at the time of consultation and all the normal methods of payments (cash, cheque backed by cheque card, Visa, Switch and Mastercard) are accepted.
It is important to us to provide case continuity wherever possible. Please feel free to request a specific vet when booking appointments, although please understand that this may not always be possible.
In general we try to discourage house visits as the ability to examine an animal properly in their home surroundings is often limited and visits are disproportionately expensive due to the time involved. The exception to this is euthanasia where we will always try to fit in with the client's wishes. If you have any queries though please don’t hesitate to contact us.
A vet and a nurse are on-call 24 hours a day, 365 days a year. Calls to any of the 3 surgeries outside normal surgery hours are transferred to an answerphone giving the on-call vet’s mobile phone number. During busy periods the phone may not be answered directly but you will be asked to leave a message on voicemail, and the duty vet will then call you back as soon as possible.